Refund policy

REFUND POLICY

Last updated: 07 October 2026

At Organic Sourcery, we stand behind every product we curate. If something is not right, we will make it right — calmly, fairly, and without unnecessary friction.

1. RETURNS

We offer a 30-day return window from the date you receive your order.

To be eligible for a return, your item must be:

  • In its original, unused condition
  • Unopened and in its original packaging
  • Accompanied by your order number or proof of purchase

To initiate a return, please contact us at admin@organicsourcery.store. We will review your request and, if approved, provide you with a return address and instructions by email. Please do not send items back without first receiving written confirmation from us — items returned without prior approval will not be accepted.

2. NON-RETURNABLE ITEMS

Due to the nature of our products, the following cannot be returned:

  • Opened or used personal care products (skincare, hair care, body care, oral care)
  • Opened supplements, teas, or consumable wellness products
  • Perishable goods
  • Sale items or products purchased at a discounted price
  • Gift cards
  • Custom or personalised orders

If you are unsure whether your item is eligible for return, please contact us before sending anything back.

3. DAMAGED OR INCORRECT ORDERS

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at admin@organicsourcery.store with your order number, a description of the issue, and clear photographs of the item and packaging. We will assess the issue and resolve it promptly — either through a replacement, store credit, or refund, at our discretion.

4. EXCHANGES

We do not offer direct exchanges. If you would like a different product, please initiate a return for the original item (if eligible) and place a new order once your return has been approved.

5. REFUNDS

Once we receive and inspect your returned item, we will notify you of the outcome within 5 business days. If your return is approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund. If 15 business days have passed since your return was approved and you have not received your refund, please contact us at admin@organicsourcery.store.

6. CONTACT

For all return and refund enquiries:

Organic Sourcery

admin@organicsourcery.store

Phone: +27 61 909 3311

Barberton, 1300, South Africa

Company Registration No. 2026/508965/07