Privacy policy

PRIVACY POLICY

Last updated: 07 October 2026

Organic Sourcery (Registration No. 2026/508965/07), trading as Organic Sourcery, operates this store and website at organicsourcery.store ("the Store"). We are powered by Shopify, which enables us to provide our services to you.

This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit, use, or make a purchase through our Store, or when you communicate with us in any way. We are committed to full compliance with the Protection of Personal Information Act (POPIA), No. 4 of 2013, of the Republic of South Africa, as well as any other applicable data protection legislation.

1. INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

  • Contact details: Name, email address, phone number, billing address, and shipping address.
  • Financial information: Payment details and transaction history. Note: full card details are processed securely by our payment provider and are not stored by us.
  • Account information: Username, password, preferences, and account settings where applicable.
  • Transaction information: Products viewed, added to cart, purchased, returned, or exchanged, and your order history.
  • Communications: Information you include when contacting us by email or through the Store.
  • Device and usage information: IP address, browser type, device identifiers, and information about how you interact with our Store, collected automatically through cookies and similar technologies.

2. HOW WE COLLECT YOUR INFORMATION

We collect personal information directly from you when you create an account, place an order, contact us, or subscribe to our newsletter; automatically through your use of the Store via cookies and similar tracking technologies; from our service providers, including Shopify, payment processors, and fulfilment partners; and from third-party platforms where you interact with our brand (e.g. Instagram, YouTube).

3. HOW WE USE YOUR INFORMATION

We use your personal information to process and fulfil your orders including payment, shipping, and returns; communicate with you about your orders, account, and enquiries; send you marketing communications where you have consented (you may opt out at any time); personalise your shopping experience; improve our Store, products, and services; comply with our legal obligations under South African law including POPIA; and detect and prevent fraud or security incidents. We will not use your personal information for any purpose other than those described in this policy without your prior consent.

4. SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information with Shopify (our e-commerce platform provider); payment processors to securely process your payments; fulfilment and shipping partners to deliver your orders; email marketing service providers where you have consented; analytics providers to understand Store performance; and legal authorities where required by law. All third parties are required to handle your data in accordance with applicable data protection law.

5. YOUR RIGHTS UNDER POPIA

As a data subject under POPIA, you have the right to know what personal information we hold about you; request access to or correction of your personal information; request deletion of your personal information subject to our legal obligations; object to the processing of your personal information; and lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, contact us at admin@organicsourcery.store. We will respond within a reasonable timeframe as required by POPIA.

6. COOKIES

Our Store uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse Store traffic. You may disable cookies through your browser settings, but this may affect the functionality of the Store.

7. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, and to resolve any disputes. When your information is no longer required, we will securely delete or anonymise it.

9. CHILDREN

Our Store is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10. INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed in countries other than South Africa, including by Shopify and our service providers. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable law.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. CONTACT

For all privacy enquiries or to exercise your rights:

Organic Sourcery — Information Officer

admin@organicsourcery.store

+27 61 909 3311

Barberton, 1300, South Africa

Company Registration No. 2026/508965/07